Employee Awards FAQ

See below for updates to our Frequently Asked Questions:

Purchase Questions

Is my transaction secure?
Yes. Your credit card transactions are processed off site through either PayPal or Google Checkout - whichever method you choose. We do not ever see your credit card numbers. Google and PayPal (owned by eBay) are two of the most trusted names in secure Internet transactions.

What happens after I submit my order?
For PDF downloads: After completing your transaction 100% securely through Google Checkout or PayPal, you will be be given a link to download your copy of the PDF. You will also receive a confirmation email that contains the PDF download link.

For Trophy orders: After completing your transaction 100% securely through Google Checkout or PayPal, you will be be sent an order confirmation email. As soon as your order is shipped, we will send you a shipping confirmation email. 

I've placed my order, but did not get a confirmation email. What do I do?
Check your spam or junk mail filter. Ask your IT or Network person to check for any email to you from the address email. Corporate sites are getting more restrictive with the emails they let through. For this reason, you may wish to use a yahoo, hotmail, gmail, earthlink or other personal account over your corporate email address. If you need help, do not hesitate to contact us.

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Printing Questions

How soon can I start using the certificates?
Right away! Immediately after purchase, you can download the PDF and start printing your certificates.

Can I print use regular paper for printing?
Yes! The certificates are ornate enough that you do not need special certificate paper to make them look nice. Regular paper will work fine, although you may want to use a thicker paper or glossy stock to make the certificate look more professional and last longer.

Can I print the certificates on my printer?
Yes! You can print these certificates on any regular printer. Printing them in color will definitely make them look more professional, though. If your office does not have a color printer, take the PDF to a local Kinkos or office supply store with a color copier. To avoid printing the entire PDF, write down the page numbers you want them to print ahead of time.

Do I need to scale the certificates when printing?
No, if you are given an option for page scaling in your print dialog box, choose "None" (see illustration below). The certificates are designed with plenty of border space. If you choose other scaling options, the certificates will not print correctly and may appear with a black border around them.
Click to enlarge

How do I type onto the certificate?
You can type directly into the certificates using the latest FREE version of Adobe Reader. If you want more design flexibility and font options, there is another two-step process you can use. First you have to print the certificates you want from the awards PDF. Then you have to type the areas where there are blanks on the certificates in a Word document and print the document onto the certificates. It's the same process you would use to print a Word document on your pre-printed company letterhead. I've created a Word document you can try. As always with Word, you may have to move things around a bit to get it to work for you. And be sure you set your printer to print the Word document "landscape". Download the fill-in-the-blanks awards template

How do I create my own funny awards?
You can type directly into the certificates using the latest FREE version of Adobe Reader. If you want more design flexibility and font options, there is another two-step process you can use. First print the blank templates you want from the awards PDF. Then type the areas where there are blanks on the certificates in a Word document and print the document onto the certificates. It's the same process you would use to print a Word document on your pre-printed company letterhead. I've created a Word document you can try. As always with Word, you may have to move things around a bit to get it to work for you. And be sure you set your printer to print the Word document "landscape". Download the create your own awards template

There is a small plus sign printing on my certificates next to the name field. What do I do?
You'll need to adjust your preferences in Adobe Reader. To open the Preferences dialog box, choose Edit > Preferences (Windows/UNIX) or Reader > Preferences (Mac OS), and then select Forms on the left. Uncheck "Show Text Field Overflow Indicator" and the plus sign will no longer appear.

Is there a hard copy of the book available?
No, we designed the book in PDF format so that you only have to print the awards you need. We are a green, eco-friendly company and like to minimize paper use. For ease of picking awards, first print the list of awards on pages 5-7. Write notes next to the awards you want to print, and only print those pages. You'll save trees and money!

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Return Policy

What is your PDF return policy?
PDF files cannot be returned and those sales are final. However, we want you to be 100% confident in our product before you buy. To ensure quality and compatibility, we have provided a sample PDF download for your review. If you can open and print the certificate in the sample, you will have no problems with the purchased PDF.

What is your trophy return policy?
We want you to be 100% pleased with your awards purchase. Please open and inspect all of your trophy orders upon receipt. All orders are subject to a 20% restocking fee and must be authorized by us in writing. Return time is 7 business days within delivery of order. For size and weight, please review the item descriptions carefully. If you have any questions or concerns, please contact us prior to ordering.

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Shipping Questions

When will you ship my certificates?
Your certificates are available for instant download in PDF format immediately after your purchase. They are not shipped. If you need another email with your download link, please contact us

Where do you ship trophies?
We currently ship trophies via USPS to the United States, Australia, Canada, and the United Kingdom. Shipping costs are calculated based on your location, and you can easily see the cost in the shopping cart before submitting your order. If you would like trophies shipped to a country not listed, please contact us (be sure to list your shipping location).

How soon will my trophies arrive?
Most orders are shipped within 1-5 business days, and you should allow 2-5 days for USPS delivery within the United States and 6-10 days for International USPS delivery. In other words, allow 10 business days from date of order for US delivery or 15 business days total for International delivery. If you need them sooner, please contact us

Can I order the trophies individually,  or request a custom trophy?
Yes, we can often accommodate custom orders. This is an option if you want multiple versions of one design, or if you have ideas for custom designs. Simply complete our custom order form describing what you need and we'll reply back with a quote.

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